Frequently Asked Questions
When will my order ship? TOP
Gift basket orders will be processed for delivery/shipping within 1-2 business days. In some cases, we may be able to ship/deliver the same day the order is placed. If you would like to see if same day delivery/shipping is available, please call your order in to our shop – 732-899-7572. Please allow a few extra days for volume orders at holiday times.
Favor orders are made upon receipt of order. We prefer to ship favors the week before your event, to allow plenty of time to reach you. Please let us know (in the comment box at checkout) when your event is. Most favor orders can be made and shipping within 2-3 days if necessary. If we are special ordering a mold for you, please allow several weeks.
Do you have a retail location I can come to? TOP
No, we do not. After having a retail store for 20 years, we closed it in June 2014 to concentrate on internet and phone orders.
How do you ship my order? TOP
We use USPS and UPS as our main carriers, and please note that they will only deliver to street addresses in the continental US. We are sorry, but we are unable to ship to PO Boxes (UPS will not deliver to a P.O. Box, therefore, we need a valid street address to deliver your package), APO, or outside the continental US.
Many of our favor orders are shipped via USPS Priority Mail, which can get packages from us to most locations in the US in 2-3 days.
We strive to ship/deliver our orders within 1-2 business days of receipt, provided that full payment has been received
Shipping times are based on commercial locations. Residential deliveries or shipments to rural areas may take longer. We do not guarantee the delivery performance of any carrier, however we will be glad to assist in the tracking of packages that are not received in a timely manner.
Rush delivery is available. The charges will vary depending on your special needs. Please call us for Next Day Air, 2nd Day Air, or 3-Day Select UPS shipping charges. Note, UPS does not deliver on Sundays, or Holidays. Saturday delivery requires a substantial extra charge. If your order requires a Saturday delivery, please call us at 732-899-7572 to place your order.
Please be sure to provide us with a complete and correct street address. UPS charges a minimum of $12.00 for address corrections, even if they correct the address and deliver the basket - which we will charge to your credit card. Please double check your address to ensure that we have the correct zip code, floor or suite number for the recipient.
Do you ship chocolate in the summer months? TOP
Gift Baskets: We do not include chocolate items in our gift baskets during the warmer months.
Favors: Yes, we do ship favors year round. During the warmer months, they are shipping USPS Priority Mail. We include ice packs and insulated box liners, which are a small additional charge. This charge will automatically be added to your order during the warmer months. If it is especially hot, we recommend USPS Express (overnight) mail.
While the ice packs and insulated liner work very well, there is always a chance your chocolates can melt, and we can not be responsible for melted chocolates! Please have us ship to an address where someone will be available to accept delivery. Both USPS and UPS will usually leave the package at the door if no one is home, which could mean your chocolates sit in the hot sun for hours.
WE ARE NOT RESPONSIBLE FOR MELTED CHOCOLATE ~ ORDER AT YOUR OWN RISK DURING THE SUMMER MONTHS!
Why is the amount actually charged to my credit card different than what I see here? TOP
Our website is set up to securely capture your credit card information. We manually process payment at our shop. Our shopping cart is set for UPS shipping, however, we hand deliver to Point Pleasant, Point Pleasant Beach, Bay Head, Manasquan, Sea Girt, and parts of Brick and Wall. In most cases, these charges are less then UPS charges, so we will naturally just charge you the lesser charge for hand delivery.
What are your hours? TOP
Our business hours are Monday - Friday, from 10:00 - 5:00. Often during the day, we are working at our studio and are unable to answer the phone. Pleaae leave a message, we return calls during the early evening. While we are closed Saturday and Sunday, we check our messages regularly throughtout the weekend and do return calls promptly.
How do you handle hospital deliveries? TOP
We personally hand deliver to Ocean Medical Center-Brick Hospital. Other local hospitals would be sent via UPS. However, we strongly discourage shipping to the hospital. We have found in many instances that the patient is discharged before the basket has arrived and been delivered by hospital staff. We highly recommend sending the basket to the recipient's home address. We will not be responsible for the costs associated with reshipping baskets delivered to a hospital after the recipient has been discharged.
Can I change the contents of my basket? TOP
Sure! All of our baskets are hand designed to order. So let us know a little about the recipient and we'll create a special basket just for them!